General Requirements
To comply with our inbound logistics requirements and enable deliveries to Zalando, all suppliers must adhere to the following:
Purchase to Pay Terms*
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Delivery Requirements
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Notification Process
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Article Packaging
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*non-compliant deliveries may lead to additional charges
Customs Import
For Beauty shipments, our Incoterm is DDP.
For all other shipments, Zalando takes care of the customs clearance.
When goods are shipped from a non-EU location, Suppliers must
complete the Incoterm form (agreed Incoterm(s), place of handover, country of departure)
file an export declaration
When on DDP Incoterm, Suppliers must:
adhere to German customs requirements
unless otherwise indicated, adhere to Incoterms 2021 rules set by the ICC
delivery goods ready to be unloaded
take care of export / import declaration
pay all additional costs (VAT + duties)
cover all risks up to place of delivery
ship samples from non-EU countries
Product Quality & Safety
Suppliers must:
have their production / quality team complete the Product Quality Onboarding Form to assess quality management risks
undergo a Corrective Action Plan if they're deemed "risky" in regards to quality
fill in a Product Safety Questionnaire
comply with all requirements laid out in the Zalando Quality Assurance Manual
be aware of all EU / local regulations in countries where Zalando sells items and test their products accordingly
if non-EU Suppliers, must submit test reports for at least 20 % of all articles sold in the first two seasons, prior to delivery
if EU Suppliers who completed the questionnaire, must submit test reports for at least 20 % of all articles sold in the first two seasons, prior to delivery, if not already available.
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