An account is locked when a user or someone attempting to access that user’s account has exceeded the maximum number of failed login attempts.

After having entered the wrong password 10 times in a row, the Zalando Partner Login screen will show the error ‘Unable to sign in’.

In case you attempt to reset the password at this stage, the following error message will appear if you select the option ‘Forgot Password?’:

How to submit the unlock account request?

If your account has been locked, you will see an option in the Zalando Partner Login page to re-activate your account.

Please follow the instructions you see on the screen to receive an email that will allow you to unlock your account and log back in.

Important! If you receive an email notification that an account unlock request was made for your Zalando Partner Login account, but you or your colleagues didn’t place this request, please contact the support team immediately as someone could be trying to gain access to your account.

Contact Details

In case you have any questions on the login process or to contact the relevant support team for a different platform you are trying to access, check out the Zalando Partner Login FAQs and Support Links.

For any technical issues with Zalando Partner Login that prevent you from accessing the Retail Center, please contact supplier-support@zalando.de.